Extensive Guarantee and Re-matching Plan

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Why is an extensive guarantee and re-matching plan important?

Imagine this: You have interviewed many domestic helpers, talked to their previous employers, and finally you have found the girl that you like.

This girl is really, really good. She does things the way you like. She takes good care of the children. And, her cooking, wow – you and your husband hardly eat out any more.

She really fits into your family very well. But because she is human, she changes, for whatever reason, over time. Perhaps, she gets too familiar with you and your family. Or, she has been influenced by some friends. Or, a misunderstanding happened.

She begins to challenge you on why certain things should not be done your way. Her work becomes a little slip-shod. She stays out longer than usual during her off-days.

Then, it got so bad that you have to replace her with another helper… 4 months later. But, your agency only gives a 3 months guarantee and you have to pay another $500.00* to replace her with another helper… Ouch! (Replacement here means redeploying a new helper to take over the position of the previous helper.)

But, what if “lightning strikes twice” and the same thing happened to your next helper 7 months later? Or, that your next helper wasn’t matched to your needs well enough and you found out too late?… Double Ouch! (Replacement maid here means a helper or maid employed to take over the position of the previous helper or maid.)

That’s why 121 Personnel Services protects your interest with our FREE 3 Years Guarantee with 2 FREE re-matchings so that you save at least $1,050.00*!

Re-matching refers to the matching of a more suitable helper to your needs if the previous helper does not work out.

Some people may think that 1 redeployment within 3 months is good enough. Or that, in 2 weeks you will know whether a helper is good or not. Worse, some may think that no guarantee is necessary if the helpers are properly screened. But, they have neglected 3 very important points…

The FACT is: are you not better protected with a longer guarantee period with more free re-matchings? Not only that, these helpers (be they redeployed helpers or not) are properly matched to your needs under our 121 Match-Point© System.

You see, it makes perfect sense for us to make sure that you get the helper that matches your needs as closely as possible in the first round. How else do we earn our testimonials if we don’t do a good job?

Moreover, for every redeployment that we do, we are actually incurring more costs and expenses. It doesn’t make good business sense to give a long guarantee period with more free redeployments, does it? That’s why you do not see this guarantee from other agencies. (Redeployment here means redeploying a new helper to take over the position of the previous helper.)

BUT, we figured that if our customers are happy with our service, they would refer their friends to us, and give us glowing testimonials – which we are already getting right now. That means we are doing something right. And, we will strive to live up to it.

YOUR FREE 3 Years Guarantee with 2 FREE Re-matchings

Here’s our promise to you: Within the next 3 years, if you are unhappy with the work performance of your current helper for whatever reason or reasons, we will give you a prompt and courteous re-matching of a more suitable helper totally free of charge.** Should the second helper still not work out, you will get yet another re-matching of a more suitable helper. We are going all out to ensure your total satisfaction.

There won’t be any further charges. There won’t be any hidden charges (except for insurance charges which are due to the insurance company). There won’t be any “ifs, or buts”.

No questions asked, no hassles, no reason need to be given. You get total respect and the benefit of the doubt. Satisfaction guaranteed.

Plus, there won’t be any suspicion or unhappiness on our part. It is that straightforward and there are no further fine print you need to read. So…

If you aren’t absolutely satisfied, let us know within 3 years for a prompt and courteous free re-matching of a more suitable helper. If that still doesn’t work out, we will conduct another free re-matching of a more suitable helper for you. That is the commitment – from us to you.

Update (wef 3 Jun 2010): Please note that our 3 years guarantee with 2 FREE re-matchings is only available for our Platinum Package. Please check with our office at 67338121 (3 Lines) for details of our various packages to match your budget and needs.

Update (wef 11 Nov 2007): Because of the changes in the Insurance Industry, all replacement of domestic helpers does not include insurance coverage. Please check with our office for details. (Replacement maid here means a helper or maid employed to take over the position of the previous helper or maid.)

* amount differs from agency to agency (for illustrative purposes only). ** Guarantee is only for the replacement of your transfer helper. It does NOT include paying for any cost pertaining to your current helper (e.g., repatriation cost of your current helper, if any, etc.). (Replacement maid here means a helper or maid employed to take over the position of the previous helper or maid.)