- Is the agency licensed
by the Singapore Ministry of Manpower (MOM)? If so, what is
its licence number? Please
click here to see what exactly is required to be licensed by the MOM.
- Is the agency
accredited by the Consumers Association of Singapore
(CASETrust) for Good Business Practices? If so, what is its certificate
number? Currently, 10% of the 700 over agencies are accredited. Please
click here to see what exactly is required to be accredited by CASE.For
your information, the Ministry of Manpower has deemed it compulsory
for all agencies to be accredited by June 2004 in order to renew
their licence and to continue business. That is to say, unaccredited agencies
will be unable to service you or honour their contracts with you
subsequent to June 2004. For you and your family's interest
please ensure that this critical point has been met. Please click here to see this Urgent Warning for Employers.
- Does the agency have outstanding
testimonials from extremely satisfied customers? Does the agency
conduct a survey on customers' satisfaction? Such agencies are likely
to focus on customer service and should be able to assist you well on
- Does the agency have a Match-Point
System to match the right maid to your family? Different girl has
different character and chores that she likes to do, just like your
needs are different from another family's needs. Thus, it is important
to have a Match-Point System to match the right girl to your family.
This will reduce conflicts and any inconveniences. Please
click here to see what exactly is a Match-Point System, how it works
and why it is important.
- Is the fee charged by the agency all
inclusive, or are there any hidden charges?
- Does the agency give you at least a free
6 months Guarantee with 1 FREE replacement? (Replacement
here means redeploying a new helper to take over the position of the
previous helper.) If within 6 months, the girl does not fit into your
family for whatever reasons, do they give you a replacement totally
free of charge? This will give you a peace of mind as changing a
domestic helper can be quite a chore. Please
click here to see why 121 Personnel Services offers a 3 years Guarantee
with 2 FREE replacements and why it is important. Update (wef 3 Jun 2010): Please note
that our 3 years guarantee is only available for our Platinum Package.
And, it comes with 2 FREE replacements.
Please check with our office at 67338121 (3 Lines) for details of our
various packages to match your budget and needs.
- Is there a Family Satisfaction
Program in place to ensure that your needs in any domestic helper
issues can be addressed as soon as possible? Please click here to see why a Family Satisfaction
Program is important.
Use this checklist to
ask any employment agency which you are evaluating and you can be
assured that employing a domestic helper can be quite a breeze!
Click Here To
Print the Checklist