Dear Prospective Employer,

Thank you for enquiring about the Orientation Course for First-Time Employer in Singapore.

Please follow the instructions listed below closely as you go through the online course. Should you have any questions, please feel free to contact the 121 Customer Care Team at 6733-8121 (3 Lines). Please read through all the instructions below before proceeding to register for the online course.

1a. Click here to register for the online course. A new window will pop up. We have had feedback that some employers were unable to sign up for the course due to the settings of their computers being incompatible with that of the course website. If that is the case, please disable your popup blocker on your computer and try again (this is a common problem among employers). If that doesn't work, please contact the course centre directly during office hours - their contact number and email address are listed below. They should be able to advise you on your computer settings (as we understand it, their website is using JIT, Visual C++ and Java Applets, whatever those mean ;-) and they may be incompatible with your computer settings).

Continuing Education Centre Hotline: 6772-1288; Email:

ATTN: Manager (CET Programmes)
Singapore Polytechnic
PACE Academy
500 Dover Road
Blk T1A, Level 1
Singapore 139651

Fax: 6772-1957

1b. If you don't already have Singpass,  click here to apply for Singpass online. Click on "Submit Request" at the bottom of the page and follow the instructions. SingPass is required to access the online course, and it will be sent to you by post in about 4 working days' time. Only upon receipt of your SingPass, can you access the online course. 

Alternatively, you can also choose to visit any of the CPF Board offices or Community Centres (with your NRIC or Employment Pass) to obtain your SingPass on the spot.

2. Please note that you would have to pay S$40.00 for the online course using your credit card. Payment can be made online. Please follow the instructions given at the above website. Approval for the payment may take up to 1 day.

3. During your registration for the course, please key in your name the way it is listed in your passport or NRIC. If the name in your passport or NRIC does not match up with the name in your Orientation Course Certificate, your application for a domestic helper will be rejected or delayed. Please take careful note here. For instance, if your name in your passport is Angela Catherine White, key in "Angela Catherine White" in the form. Do not leave out Catherine or any initials that are in your passport or NRIC. Please note that the code number used at the website would be your FIN number (for foreigners) or NRIC (for locals).

4. The online course should take you anywhere from half an hour to 2 hours to complete. Upon completion of the course, you would have to do an online test (please follow the instructions at the website). After you have passed the test, you will be issued an Orientation Course Certificate.

5. Please print the Orientation Course Certificate as proof that you have completed and passed the course..

6. The result of your orientation course will be forwarded to the Ministry of Manpower by the administrator of the course. Within 1 to 2 days, the ministry will update their database and a formal application for a domestic helper (assuming that you have already found a suitable candidate) can be made thereafter.

7. If you are a 121 Personnel Services client, we will be advising you on the intricacies of your case and what are the necessary documents you need to prepare. Barring unforeseen circumstances, your application should be approved within 2-3 days of our electronic application with the ministry.

Should you have any questions, please feel free to contact the 121 Customer Care Team at 6733-8121 (3 Lines).

Thank you.


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