Testimonials From Happy Clients...

"Just wanted to send my appreciation to you for all the help..."

"Dear Aida, Just wanted to send my appreciation to you for all the help you have rendered so far. You have clarified any doubts that my family had, even updating us over the weekends and after working hours when you didn't need to. You have good advice on hiring, which was a blessing because we nearly hired an unsuitable maid in a rush. After many months, we finally found someone and you were very prompt with the paperwork. Our family is very grateful. You certainly are an asset to the company. Regards, Yan"...

Read More...

Mrs Yan

"We were impressed with overall quality of the candidates..."

"...121 Personnel was a great help and support when we looked to hire a domestic helper. Emily Loh was extremely quick and efficient in organizing interviews. We were impressed with overall quality of the candidates they proposed to us. Finalizing all the administrative process was a breeze with Emily's help. They always responded to requests and questions with professionalism and efficiency. We have recommended 121 Personnel to our friends and several have already used their service to great success."...

Read More...

Mr Nadege

"I would recommend Aida and 121 for anyone looking..."

"...I wish 121 Personnel Services had been the first people I contacted when I was looking for a helper. Aida was incredibly polite, knowledgeable and efficient. She very quickly worked out our requirements and within a day had lined up four great candidates for me to interview at my home, which was so helpful as I had a new baby (other companies had told me I would need to travel to their offices on Sunday to meet people). All of the candidated she sent fitted the brief and we were able to select one on the first meeting. Aida took care of all of the transfer paperwork and insuranc...

Read More...

Mrs Kennedy

"I would thoroughly recommend them to any prospective employer..."

"I have recruited via 121 Agency and found that they provided an excellent service by presenting only appropriate, well suited candidates. Their reputation is justified as they are very experienced in their field. Throughout the course of the last four years whenever I have needed support over aspects of the maids contract, renewal, etc. the agency has guided me through the my raid of documentation that was needed to be completed. Above all else the agency personnel support has been prompt, friendly, knowledgeable and courteous. I would thoroughly recommend them to any prospect...

Read More...

Mr Lane

"It has been 6 months since we employed our helper through 121 and we are very happy..."

"While we were excited to employ a helper for the first time after moving to Singapore, the process was quite daunting. We met a number of agencies and found 121 to be the most ethical, the best listeners to our needs and with helper profiles that were vetted. They also made the contract process very smooth after we chose a helper. It has been 6 months since we employed our helper through 121 and we are very happy with our helper and with 121."...

Read More...

Mrs Purnima

"What was a very bad situation has turned into a good one. This was due in a large part from 121 Personnel - in their handling of the circumstances and selecting such a good match for us..."

"Last spring, we had the unfortunate experience to replace our helper. During this period, I had to seek Joy's advice and counsel several times to get through a difficult and emotional period navigating through what should and could be done. Several times, the advice and counsel was needed during the especially hectic times during the day. She always made time to work the issues. Additionally, any of the three potentials sent seemed to be workable choices for our home. Our ne...

Read More...

Mrs Susan Walko

"121 made everything so easy... each candidate had a profile complete with references so I was easily able to decide which one was right for me..."

"When I first moved to Singapore from the United States, I had no idea how to go about finding a domestic helper. 121 made everything so easy. They provided thorough information on the process, asked about my requirements and then had 5 well-qualified candidates at my door two days later. Each candidate had a profile complete with references so I was easily able to decide which one was right for me. Once I made the decision, they handled all the paperwork... I didn't have to worry about a thing. I highly recommend...

Read More...

Mrs Steffani Aranas

"...very impressed with the testimonials... very informative website... very pleased with our helper..."

"Mae has been with us for over 5 months now and we are very grateful to have her in our household. I have since passed on your contact to a few friends who are thinking of looking for a full time helper.. I came across your advertisement in a magazine and was very impressed with the testimonials given by other satisfied clients. With a 3+ year old boy and a baby on it's way I thought this is the place I should go to get quality staff. I visited the very informative website first and thought it is done professionally. In the office, Serena is very helpful an...

Read More...

Mrs Bee Ling Ryan

"Our experience with 121 Personnel is very good and we can recommend their service..."

"Our experience with 121 Personnel is very good and we can recommend their service. We have been lucky with both our domestic helpers and the last one is very loving and caring with our two children. She has great experiences with children, both elder and younger and she is a great cook! My oldest son really likes her and feels very confident with her. I think that 121 Personnel has been listening to our demands and tried their best to find a suitable helper for us, they have also been very helpful regarding the paperwork and other practical matters."...

Read More...

Mrs Pia Han Lindberg

"It was our pleasure to use 121 Personnel... We found you very professional, courteous and prompt..."

"It was our pleasure to use 121 Personnel Services. We found you very professional, courteous and prompt with all our dealings in securing a domestic helper. Your services were very thorough, made it very simple to find the right helper for our family and assisted us with all the administrative details required. We are very happy with our chosen helper, Corazon Agbulos. She has become a great help in our family's day to day lives and has developed a great rapport with our daughter. Corazon completes her daily tasks with great care and attention to details. What's...

Read More...

Mrs Elizabeth Philipson

"After asking us a series of very specific questions regarding our requirements, they promptly sent helpers for interviews..."

"We moved to Singapore from Australia with an 8 week old baby and a 20 month old daughter. Soon after we arrived, we contacted 121 to assist us with finding a suitable helper. After asking us a series of very specific questions regarding our requirements, they promptly sent us over a number of helpers to interview. After we made our selection, Serena was extremely helpful and expedited the paperwork so Fe could start with us as soon as possible. Serena was extremely professional and kept me informed every day where they were at with the...

Read More...

Mrs Jennifer Barnett

"121 Personnel continued their excellent customer service through regular follow up calls... I have already recommended their services to friends..."

"Catherine seems to have fitted in with the family well and is hardworking, enthusiastic, and respectful. She will continue to have a place with us for as long as she continues to exhibit these qualities. We appreciate your ongoing relationship with her. I have always found Anna at 121 Personnel to be professional, productive and responsive when we have had questions regarding the process of recruiting a helper. Anna assisted us to recruit a helper whom we are very happy with. 121 Personnel continued their excellent c...

Read More...

Mrs Megan

"Being a first time employer, we appreciated 121 Personnel's patience with us during the screening and interviewing..."

"Being a first time employer of a full-time live-in maid we appreciated 121 Personnel Services patience with us during the screening and interviewing of potential candidates. We'd rather interview too many than too few to be as sure as possible that we would make the right choice. Liza has been with us for almost 4 months and we are very satisfied with the job she performs in our home. She is daring in the kitchen and tries on new dishes as per our wishes. She is also very caring and loving towards our 2 cats so we feel very secure to leave her al...

Read More...

Mrs Maria Sundquist

"...really listen to our needs, helped us define what type of person would fit best, and provided us with much needed advice..."

"Hi Anna, It was great to hear from you. Imelda is working out great! Mickey, Shy Shy (our puppy) and I are very pleased with the way she has become part of our family. The service that 121 Personnel Services provided was absolutely professional and surpassed our expectations. They were able to really listen to our needs, helped us to define what type of person would fit best, and provided us with much needed advice to guide us through the process. We were looking for someone honest, trustworthy, and diligent; and found the perfect per...

Read More...

Mr and Mrs Walt and Mickey Ling

"Compared to other agents that I have spoken to, I am particularly impressed with 121 on... matching... by taking into account of the preference and needs of both sides..."

"We are very happy with the service that 121 has provided - Arlyn so far is happy at our home and we are pleased with her services. Compared to other agents that I have spoken to, I am particularly impressed with 121 on the emphasis that you have placed with matching the right domestic helper with the right family, by taking into account of the preference and needs of both sides, the chance of having a happy working relationship is maximised." ...

Read More...

Mrs Leanne Champness

"I am very pleased with the service I received from 121... we are completely happy with the choice we made..."

"I am very pleased with the service I received from 121. When we first arrived in Singapore, employing a foreign domestic worker was completely alien to my husband and I. We met a couple of companies during our first month in the country but was overwhelmed with the experience, it was not very transparent how everything worked and we did not feel comfortable with the quality of the FDWs we met.. I saw the number of 121 in a magazine, read the testimonials and thought I would give you a try. When I came to the office I was pleased with the way business w...

Read More...

Mrs Carole Talbot

"121 provided an excellent service with step by step advice and guidance..."

"Yes, we are very happy with Beatriz.. Bestriz makes our home run like clockwork, the house is always spotless and the children love her. She shows initiative and intuition in catering for our family's needs. 121 provided an excellent service with step by step advice and guidance."...

Read More...

Mrs Emma Shakespeare

"...unbelievably in tune with what we wanted and very tactful about the pros and cons..."

"It is a most strange situation this "live-in helper thing", having a stranger subject to your most intimate day-to-day events and yet having to retain a certain degree of distance and professionalism. We arrived in Singapore in June 2005. We had never before had a live-in helper. We were both anxious to hire someone as soon as possible to help with our three-year-old and two-month-old but simultaneously apprehensive about a stranger staying in our home. We went to 121 and began the interview process.. Joy was first and foremost unbelievably in tune with what we wanted an...

Read More...

Mrs Jacqueline Smit

"We have found your agency to be highly efficient and thorough and have been very pleased (and relieved)..."

"We have been very happy with Fredelaine, and were delighted at the ease with which we were able to employ her through your agency. We have found your agency to be highly efficient and thorough and have been very pleased (and relieved) to have you take care of all the ongoing paperwork and requirements as they arise. Thank you anna for your personal attention. It is greatly appreciated!". ...

Read More...

Mrs Lynne Sharman

"There is a matching system at 121 which works out wonderfully..."

"We had been thinking of having a helper for a while but hadn't really got round to doing anything about it. I happened to be flicking through a magazine one day and found an advert for 121 Personnel Services. I found out more from their website and having read in greater detail about them decided to give them a go. Well since then we haven't looked back or regretted our decision, for a second.. From the moment we stepped into the "121" office, we were dealt with efficiently and courteously. We spoke to Anna and she made a note of everything we required! There is a matching system at 121 Personnel,...

Read More...

Mrs Linda, Holland Grove

"I am very pleased with the service of 121..."

"...The staff was always very reliable, professional and pleasant. I am very pleased with the service of 121, especially after some difficulties with our helper, and will highly recommend this agency to others."...

Read More...

Mrs Ilse Krabbenborg

"I will definitely recommend to anyone who would like to find a good domestic helper..."

"...I was recommended to 121 Personnel by a German lady who knows about them. ...Joy is very friendly and Kaye is very professional. They both are very good in what they do. I will definitely recommend to anyone who would like to find a good domestic helper." ...

Read More...

Mrs Judy L.L. Gakroll

"We were very well matched to possible candidates and the standard of domestic workers was very high..."

"...very helpful, friendly service and staff who actually listened to what we wanted! We were very well matched to possible candidates and the standard of domestic workers was very high! Very refreshing to use a helpful recruitment service."...

Read More...

Mrs Susie Taylor

"They have an abundance of quality candidates and took the time and effort to narrow down to a short list that matched our exact requirements..."

"...You made the whole process so easy and you organised everything in such a pleasant and professional manner. I can fully recommend Kaye, Helen, Joy and the whole team for a fully inclusive professional service. They have an abundance of quality candidates and took the time and effort to narrow down to a short list that matched our exact requirements. Then having chosen our preferred candidate they took all the hassle out of the administrative side of the process with great diligence. I believe 121 Personnel to be ...

Read More...

Mrs Anna Harvey

"...we would certainly recommend 121 to anyone... our own introducation to 121 was through a friend of ours..."

"...we were also very happy with the service we received from 121, which made the process of employing Jennifer very easy for us. ...we would certainly recommend 121 to anyone we know who is looking for a maid. And of course our own introduction to 121 was through a friend of ours."...

Read More...

Mr Bernard Barnes

"Your service was very good. Patience, understanding and support..."

"Dear all, Your service was very good. Patience, understanding and support is what I feel you had during the whole painful process of identifying the best helper for our family and needs. Turns out that Lovelyne is truly lovely. Thank you and bless."...

Read More...

Mrs Fasida,C. Brouwer

"121 Personnel Services was highly recommended to me upon my arrival in Singapore..."

"121 Personnel Services was highly recommended to me upon my arrival in Singapore. Hiring a maid was a new experience, and I was feeling a little anxious. Joy and Helen were very supportive and patient while I asked questions and learnt about the hiring process. They worked diligently to understand the needs of my family and subsequently choose well-suited maids for the interview stage. Throughout the whole experience, Joy and Helen were professional and supportive. I frequently sought their advice while making this important decision. I felt I could trust their assistance to...

Read More...

Mrs Shelley Merkel

"I am so glad that you have proved me wrong..."

"Dear Joy and all the others at 121 Personnel: After my bad mismatch when I used another agency, I had resigned myself to that low standard, thinking that I was the problem and that you couldn't do any better in Singapore. I am so glad that you have proved me wrong. Thank you for setting me up with Jenyfe. She seems a wonderful person and I hope we will work well together. After my bad experience with a maid who screamed and shouted at me, I have been very very nervous and wary this time around, but after talking to Joy and seeing the candidates she found for me, I don't think I need to be worried that the situatio...

Read More...

Mrs Anu Singh

"A shop which displays the CaseTrust logo signifies fairness and honesty in its dealings with consumers..."

"CaseTrust is an accreditation scheme set up by CASE for the retail and services industries. It aims to spearhead businesses towards excellence by means of adopting fair business practices. A shop which displays the CaseTrust logo signifies fairness and honesty in its dealings with consumers. ...The Act serves to protect small consumers who lack the expertise or resources to protect themselves against unfair practices. Hence shops which display CaseTrust logo are effectively telling consumers that they can shop peacefully as such shops have undergone stringent ...

Read More...

Mr Yeo Guat Kwang, President of CASE

"You knew what I needed in my helper and helped me find her... You were so helpful and professional and reliable..."

"Hello Helen & Joy, I would just like to take the chance to tell you how much your help has been appreciated over the last year. You helped me find a great girl, Ramyalatha. She is such a sweet girl and it has been a pleasure to have her in our house. She is always smiling and that is so nice to see. You knew what I needed in my helper and helped me find her, for this I thank you. You were both so helpful and professional and reliable in all your dealings with me. You always made me feel so comfortable when I visit your office. I will be leavin...

Read More...

Mrs Debbie Burkinshaw

"It makes a big difference to know that they have been chosen so that we meet each other's needs..."

"I would just like to say thanks to you for your patience and detailed explanations when we came to see you on Tuesday evening. I have since read your website thoroughly and have gained a lot of useful information from it! We are looking forward to meeting the potential helpers you will be sending to us on Sunday, it makes a big difference to know they have been chosen so that we meet each other's needs! I am hopeful that we will find someone to help us, and reassured that 121 Personnel have all our best interests at heart. Thanks."...

Read More...

Mrs Rachel Molyneux

"I totally recommend 121 Personnel. They are reliable, efficient, honest and able to cater to special requirements extremely well..."

"I am currently the employer of an excellent domestic helper whom I found through 121 Personnel Services. Like every family, we have our own special requirements. Both Helen and Joy listened very patiently and attentively to us and then selected many possible helpers for us to interview. Helen and Joy also helped with plenty of good advice there. And so we found our ideal helper! But 121 Personnel Services has done more than just find us our terrific helper for which I'm grateful. I had to dismiss another helper who didn't quite sui...

Read More...

Mrs Yen Lotherington

"Many thanks must be passed to 121 for their assistance in identifying the best and most appropriate nanny for our family..."

"I would like to thank 121 Personnel for the assistance they gave in finding a domestic helper for my family. My partner was 8 months pregnant and we made a last-minute decision to employ a FDW to assist us. 121 responded immediately with a strong line up of candidates of multiple nationalities. Across 2 or 3 concerted sessions, we identified a maid that seemed ideal in terms of experience, personal principals and attention to detail. After some deliberation and agreement, we confirmed our interest in the candidate, and from that point 12...

Read More...

Mr Matt M

"The staff made it very easy for us to bring one helper with us from Hong Kong and another from the Philippines..."

"121 Personnel was a critical part in my relocation to Singapore. The staff made it very easy for us to bring one helper with us from Hong Kong and another directly from the Philippines. They help us navigate the requirements of Singapore's MOM and were successful in our appeal for a second helper. At all times, the staff were courteous and bent over backwards to make it easy for us so that I was shielded from the bureaucracy. Furthermore, they helped my helper settle in as one of their staff took it upon herself to show her around. I am please...

Read More...

Mrs Kirsten Conrad, USA

 "Your organization has been prompt, professional, courteous - the epitome of an excellent service agency. I would not hesitate to recommend 121 to anyone..."

"This transmits my deepest appreciation to you, the staff and management of 121 Personnel Services for facilitating the entry and processing of our caregiver. From the time we were referred to 121 until the reception of our caregiver's employment pass, your organization has been prompt, professional, courteous - the epitome of an excellent service agency. I would not hesitate to recommend 121 to anyone. From what we have experienced, it is the agency of choice." ...

Read More...

Mr John C. Cabato

"We wanted to bring our maid with us from China... 121 Personnel never gave up and facilitated a process that met all the requirements of MOM..."

"I would like to thank 121 Personnel for their assistance in turning their attention to assist my case. Having just relocated to Singapore from China, we wanted to bring our maid with us from China who is a Chinese citizen. Having been told by numerous agencies and even the clerk at MOM itself that it was an impossible situation and could never be approved, 121 Personnel and Joy specifically, never gave up and facilitated a process that met all the requirements of the MOM and saw our maid arriving into Singapore on a full...

Read More...

Mr Greg Dixon

"121 Personnel Services was highly recommended to me upon my arrival in Singapore..."

"121 Personnel Services was highly recommended to me upon my arrival in Singapore. Hiring a maid was a new experience, and I was feeling a little anxious. Joy and Helen were very supportive and patient while I asked questions and learnt about the hiring process. They worked diligently to understand the needs of my family and subsequently choose well-suited maids for the interview stage. Throughout the whole experience, Joy and Helen were professional and supportive. I frequently sought their advice while making this important decision. I felt I could trust their assistance to...

Read More...

Mrs Shelley Merkel

"You have been very helpful in the search process. You came across as honest and practical..."

"I would like to thank you very much for recommending Lilybeth to me. She is a great person. She is very diligent and take initiatives to do what is necessary in terms of household chores. She keeps finding things to clean - our place has never been so clean. She is a good cook (better than I am) and she even iron pajamas, my husband is a happy man :-) . Most importantly, Lilybeth is excellent with my son. She takes good care of him, religiously takes him outdoor to play and even manages to cut down his TV time. I couldn't hope for a better help. She gives peace of mind to...

Read More...

Mrs Juni Ijong-Dachlan

"We definitely made the right choice. You listened well when I told you how my maid should be..."

"I always wanted to thank you for your service. With your help I found a very good maid. My husband is travelling a lot and I sometimes want to travel with him. We have our youngest son (aged 16) with us in Singapore. I don't want to leave him alone when I am travelling. So we decided to look for a live-in maid. I wanted someone with some experience and not too young. I told you what I needed and was soon afterwards invited to interview some candidates in your office. One of them I liked best. I invited her to our apartment and my son liked her ...

Read More...

Mrs Sabine Leppkes

Article Blog
img

Reliable Singapore Maid Agency

I still remember the day I nervously stood on stage with my manager, Joy, to share my experience with my fellow colleagues from about 500 agencies. I was asked to say a few words on my agency getting accreditated by the Consumers Association of Singapore

Read More...

img

Singapore Maid Agency Review – The Best is…

Who is the best maid agency in Singapore? Does any maid agency review shows the fact? Are there any recommendations from employers? The best Singapore maid agency is 121 Personnel Services. Frankly, I hope we are. Personally, I feel that there are so much more

Read More...

Featured Article:

Best Maid Agency in Singapore

“Best maid agency Singapore” has always been a title many Singapore maid agencies hope to achieve.

It is really not an easy task given the very nature of the business.

The fact is we are trying to help employers find a domestic helper or maid (a common industrial term) from a vastly different culture and country to work here in Singapore. Proper matching of the needs of both parties is extremely important here.

Some employers would Google the term “domestic helper Singapore” to try to find the right helper on the get-go. But, a far better term in the search process, may be “Maid agencies Singapore” or “Singapore maid agencies”.

Here’s why: by getting the correct Singapore maid agency to help you find a properly matched domestic helper or maid, you actually have a far better chance, compared to finding a helper on your own. The reason is that a maid agency has more candidates for you to choose from. Moreover, when you have issues with the helper, the maid agency can come in to help advise and counsel the girl.

But then, the question arise, how do you find the best maid agency in Singapore? What criteria do you watch for? Does Googling “maid agency Singapore” do the job?

Here are a few points to consider:

1. It would help greatly if the maid agency is accredited for good business practice by the Consumers Association of Singapore (CASE). This means that the agency is pro-consumers and is willing to subject itself to the good business practices advocated by CASE. To be accredited means having CASE “dig” into the business processes of the Singapore maid agency so that consumers are protected from rogue agencies.

2. The maid agency must have many testimonials from happy employers. It would be good that you can verify that those are real testimonials. If they have many testimonials, they are probably good in what they do – which is good customer care and proper matching of domestic helpers to your needs.

3. They are “highly regarded” in the Ministry of Manpower (MOM) Employment Agencies (EA) Directory. You can do a search in the MOM EA Directory to see that they have high placement volumes and high stars ratings and high retention rates of helpers with their employers. Do take note that certain Singapore maid agencies with low volumes may have the perfect stars ratings, but this is not accurate since the numbers will not be statistically significant. A rule of thumb is to have all numbers above the industrial average, except for numbers for negative criteria (like demerit points).

4. Does the maid agency have a Match-Point System in place to properly match you with the domestic helper of your choice? Or, are these Singapore maid agencies rogue agencies trying to multiply you out into many sales? Let me explain. Good maid agencies want you to get the “correct” maid on the first try. Rogue agencies want you to get the “wrong” maid every time so that you keep getting replacements after replacements. Whenever you get a replacement, the maid you dismissed will be charged by the maid agency. The new maid coming to you will be charged, and you will also be charged. Do this 2 to 3 times and you will see why rogue agencies just do not care whether your needs are met or not. They are making money at your expense! Do not let this happen to you.

In conclusion, just by Googling “Maid agencies Singapore” or “best maid agency Singapore” or “domestic helper Singapore”, you will not find the right maid agency or domestic helper. But, when you use the few points above as a guide, you will probably come close to finding the best maid agency in Singapore.